The Role of Transformational Leadership Style and Intellectual Capital in Improving the Service Quality of the Public Healthcare Sector in Developing Countries – Conceptual Study
The study focuses on the relationship between transformational leadership style and intellectual capital to enhance the service quality in health care
sector particularly in developing countries. The general purpose of this study is to contribute to the development of a systematic, pragmatic, and practical
approach for establishing the missing links between transformational leadership style and intellectual capital and intellectual capital and service quality
in health care sector of developing countries. The proposed conceptual framework has transformational leadership style as the independent variable to
predict the quality of service, besides to the intellectual capital as a mediator. The study will be empirically rested in the Yemeni healthcare context in
the near future.