Enterprise Content Management and their implications for the quality of communication and services provided in the portals of information institutions: a monitoring vision for selected Gulf experiences

DOI: 10.46988/IJMMC.06.01.2024.04

Abstract

Enterprise content management systems have gained increasing importance in recent years, with the rapid flow of institutional data in all its forms, as well as the spread of data breaches and falsification, in addition to the state of information chaos experienced by institutions. This makes it imperative for institutions to manage their digital content, which is reflected in the mechanisms for using information, making decisions, and investing time, as well as the nature of the services provided and the quality of the entire institutional communication process.

Studies indicate that the role of ECM content management systems is focused on helping private and governmental institutions to digitize, activate, share, analyze, and manage unstructured data so that it can be benefited from and used optimally. The Arabian Gulf, which focuses on managing the content of information institutions, is one of the models of non-profit institutions that constitutes the beating heart of all government and private institutions alike, as the first resource for its information and the main guarantor of its services.